{"xsrfToken":"67d973b511dcf8b2df4801ae6d26056fd4b80204_lout","branding":{"id":"5","key":"preshelp","name":"Contact us","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#20b3ac","headerLinkHoverBGColor":"#20b3ac","headerBadgeColor":"#20b3ac"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Let's get in touch!","sharedPortalName":"Presago Contact Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Let's get in touch!","sharedPortalName":"Presago Contact Hub","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#11a3aa","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cdf6e849-438b-494a-ac1e-3ef6f9ce26c0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZjZlODQ5LTQzOGItNDk0YS1hYzFlLTNlZjZmOWNlMjZjMCI6WyJyZWFkIl19LCJleHAiOjE3NDU0MDAzMjMsIm5iZiI6MTc0NTM5OTcyM30.uYERU6Sh9UYfTFbKwbzFOwru1zwJbb9MktKk2ZVMb-w&client=b1a66e87-6495-4af1-9a22-daaf803f59a9&height=300&mode=fit","bannerMediaApiFileId":"cdf6e849-438b-494a-ac1e-3ef6f9ce26c0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"preshelp","projectId":10008,"serviceDeskId":5,"name":"Contact us","description":"<p>Get in touch with Presago for support, feature suggestions and business inquiries.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"10061","name":"Business inquiries","descriptionHtml":"","callToAction":"Business inquiries","introHtml":"<p>We are always up for new adventures!</p>","icon":10512,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10512","groups":[9],"key":""},{"id":"10204","name":"Early Access Program","descriptionHtml":"","callToAction":"Early Access Program","introHtml":"<p>Get involved in the development of early access products</p>","icon":10307,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[5],"key":""},{"id":"10166","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Let us know what you think</p>","icon":10309,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[5,7],"key":""},{"id":"10032","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[5],"key":""},{"id":"10059","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"<p>Questions that are not related to specific products or services</p>","icon":10320,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[7],"key":""},{"id":"10178","name":"Partner Program","descriptionHtml":"","callToAction":"Partner Program","introHtml":"<p>Come aboard and become a partner! Introduce yourself and get in touch.</p>","icon":10313,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[5,9],"key":""},{"id":"10060","name":"Personal data and GDPR","descriptionHtml":"<p>Select the action you'd like to perform</p>","callToAction":"Personal data and GDPR","introHtml":"<p>Manage your data in systems owned by Presago</p>","icon":10323,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[7],"key":""},{"id":"10033","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[5],"key":""},{"id":"10209","name":"Security","descriptionHtml":"","callToAction":"Security","introHtml":"<p>Learn about security measures in Presago services and applications</p>","icon":10323,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[5],"key":""},{"id":"10034","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[5],"key":""},{"id":"10031","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"Apps"},{"id":9,"name":"Business"},{"id":7,"name":"General"}],"orderMapping":{"5":[10031,10032,10033,10034,10166,10178,10204,10209],"7":[10166,10060,10059],"9":[10178,10061]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7b40f13-9ddf-3b2f-a48b-b90ee6babbe9","appLinkName":"System Confluence","appLinkUrl":"https://presago.atlassian.net/wiki","spaceKey":"PRESDOC","spaceName":"Presago Documentation","spaceUrl":"https://presago.atlassian.net/wiki/spaces/PRESDOC","isServer":false},"labels":[],"projectKey":"PRESHELP","serviceDeskId":5,"kbLinkDomainURLs":["https://presago.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PRESHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU0MDA5MjMsIm5iZiI6MTc0NTM5OTcyM30.IcZNmj8d9HFW7OdRr4j4mWLnWcNEIYFcx9pgj278iko","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"b1a66e87-6495-4af1-9a22-daaf803f59a9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10032,"projectId":10008,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10314,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10066","fieldConfigId":"10179","label":"Platform","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10127","label":"Atlassian","selected":false,"children":[{"value":"10129","label":"Jira Cloud","selected":false,"children":[]},{"value":"10130","label":"Confluence Cloud","selected":false,"children":[]}]},{"value":"10128","label":"monday.com","selected":false,"children":[]},{"value":"10236","label":"HubSpot","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10064","fieldConfigId":"10177","label":"Site URL","description":"The Url of your Atlassian (yourcompany.atlassian.net) or monday.com (yourcompany.monday.com) site","descriptionHtml":"<p>The Url of your Atlassian (yourcompany.atlassian.net) or monday.com (yourcompany.monday.com) site</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10065","fieldConfigId":"10178","label":"How many users do you have?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10120","label":"Up to 10","selected":false,"children":[]},{"value":"10121","label":"11-100","selected":false,"children":[]},{"value":"10122","label":"101-500","selected":false,"children":[]},{"value":"10123","label":"501-1000","selected":false,"children":[]},{"value":"10124","label":"1001-5000","selected":false,"children":[]},{"value":"10125","label":"5001-10000","selected":false,"children":[]},{"value":"10126","label":"Over 10000","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10032","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10032","calendarParams":{"firstDay":0,"date":"2025-04-23T11:15:23+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7b40f13-9ddf-3b2f-a48b-b90ee6babbe9","appLinkName":"System Confluence","appLinkUrl":"https://presago.atlassian.net/wiki","spaceKey":"PRESDOC","spaceName":"Presago Documentation","spaceUrl":"https://presago.atlassian.net/wiki/spaces/PRESDOC","isServer":false},"labels":[],"projectKey":"PRESHELP","serviceDeskId":5,"kbLinkDomainURLs":["https://presago.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU0MDA5MjMsIm5iZiI6MTc0NTM5OTcyM30.IcZNmj8d9HFW7OdRr4j4mWLnWcNEIYFcx9pgj278iko","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"b1a66e87-6495-4af1-9a22-daaf803f59a9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}