{"xsrfToken":"da69026dae848e9b4c59c7d7e6ab5f283fe506e2_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Let's get in touch!","sharedPortalName":"Presago Contact Hub","userInitialAnnouncementHeader":"SERVICE NOTICES","userInitialAnnouncementMessageWiki":"<p><b>Under investigation: free plan not being correctly processed</b> - WORKAROUND FOUND</p>\n<p>We are aware that some of our customers in the new free plan are being incorrectly blocked by the \"Upgrade\" pop-up message.</p>\n<p>This is due to an issue on monday.com's side that prevents the free plan from being correctly associated to the customer's account.</p>\n<p>If you're experiencing something similar, you can check if that's your case by visiting the app's Billing page. If it looks like <a href=\"https://imgur.com/a/tlKDr4Z\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this</a>, stating \"No active subscription\", that indicates an issue with your account.</p>\n<p>You can double check by proceeding to selecting the free plan once again. If your confirmation screen looks like <a href=\"https://imgur.com/a/0oxIVbT\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this</a>, stating \"Welcome to the none plan\", you 100% fall in the descripted case.</p>\n<p>Currently, uninstalling and reinstalling the app solves the issue. This will reset your account's subscription state, starting a new free trial. Don't worry, that's normal. You can dismiss the trial banner if it bothers you. When the trial ends, you will automatically subscribe the new free plan.</p>\n<p>Please be assured that we're putting all of our efforts into removing this point of friction from your experience.</p>\n<p>We would like to apologize to those customers who are experiencing this inconvenience and to thank you for your understanding and cooperation.</p>\n<p>-</p>\n<p><b>Discontinuing free versions of monday.com apps for non-startup teams</b></p>\n<p>In order to continue to invest in the quality and safety of our products and keep customer support alive for all our users, we are gradually discontinuing the free versions of <a href=\"https://www.presago.net/monday-apps\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">our monday.com apps</a> for non-startup teams.</p>\n<p>A new seat-based pricing model will be adopted, with a free 5-user plan as a startup subscription.</p>\n<p>This transition will gradually involve all our apps starting in September 2023 and will be completed in June 2024.</p>\n<p>If a warning message is already displayed when you access the app, please check your quote from the app's pricing page in the monday.com marketplace in order to plan the necessary actions in time.</p>\n<p>We are offering a standard grace period, but we'll extend it upon request of customers with special organizational needs.<br> Please <a href=\"https://presago.atlassian.net/servicedesk/customer/portal/5/group/5/create/10032\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">contact us</a> if you fall into this case.</p>\n<p>Thank you for your understanding and cooperation.</p>","translations":{"en-US":{"helpCenterTitle":"Let's get in touch!","sharedPortalName":"Presago Contact Hub","announcementHeader":"SERVICE NOTICES","announcementMessage":"*Under investigation: free plan not being correctly processed* - WORKAROUND FOUND\n\nWe are aware that some of our customers in the new free plan are being incorrectly blocked by the \"Upgrade\" pop-up message.\n\nThis is due to an issue on monday.com's side that prevents the free plan from being correctly associated to the customer's account.\n\nIf you're experiencing something similar, you can check if that's your case by visiting the app's Billing page. If it looks like [this|https://imgur.com/a/tlKDr4Z], stating \"No active subscription\", that indicates an issue with your account.\n\nYou can double check by proceeding to selecting the free plan once again. If your confirmation screen looks like [this|https://imgur.com/a/0oxIVbT], stating \"Welcome to the none plan\", you 100% fall in the descripted case.\n\nCurrently, uninstalling and reinstalling the app solves the issue. This will reset your account's subscription state, starting a new free trial. Don't worry, that's normal. You can dismiss the trial banner if it bothers you. When the trial ends, you will automatically subscribe the new free plan.\n\nPlease be assured that we're putting all of our efforts into removing this point of friction from your experience.\n\nWe would like to apologize to those customers who are experiencing this inconvenience and to thank you for your understanding and cooperation.\n\n-\n\n*Discontinuing free versions of monday.com apps for non-startup teams*\n\nIn order to continue to invest in the quality and safety of our products and keep customer support alive for all our users, we are gradually discontinuing the free versions of [our monday.com apps|https://www.presago.net/monday-apps] for non-startup teams.\n\nA new seat-based pricing model will be adopted, with a free 5-user plan as a startup subscription.\n\nThis transition will gradually involve all our apps starting in September 2023 and will be completed in June 2024.\n\nIf a warning message is already displayed when you access the app, please check your quote from the app's pricing page in the monday.com marketplace in order to plan the necessary actions in time.\n\nWe are offering a standard grace period, but we'll extend it upon request of customers with special organizational needs.\nPlease [contact us|https://presago.atlassian.net/servicedesk/customer/portal/5/group/5/create/10032] if you fall into this case.\n\nThank you for your understanding and cooperation.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#11a3aa","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cdf6e849-438b-494a-ac1e-3ef6f9ce26c0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZjZlODQ5LTQzOGItNDk0YS1hYzFlLTNlZjZmOWNlMjZjMCI6WyJyZWFkIl19LCJleHAiOjE3MjIwNzAwMTEsIm5iZiI6MTcyMjA2OTQxMX0.wufctLEHlQCOdLp_KCWwrPiAWp0_n9xm5e7Zq56Bang&client=b1a66e87-6495-4af1-9a22-daaf803f59a9&height=300&mode=fit","bannerMediaApiFileId":"cdf6e849-438b-494a-ac1e-3ef6f9ce26c0","useDefaultBanner":false,"isBannerAvailable":true},"sharedPortal":{"name":"Presago Contact Hub","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://presago.atlassian.net/wiki","kbLinkDomainURLs":["https://presago.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}},"featuredAndSortedPortals":{"portals":[{"id":"8","key":"rcrt","name":"Work with us","description":"<p>Welcome! 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