Privacy Policy

Owned by Alessandro Distefano
Last updated: Jun 08, 2023 by Andrea Arcifa
10 min read

This agreement was last updated on June 8, 2023.

Introduction

Presago (“We”, “Us”, the “Company”, or “ Presago ”) is committed to protecting and respecting your privacy. We want to inform You (“you”, “your” or “end-user”) of how we use and protect your personal information or data (“Personal Data”). This includes making you aware of your rights regarding your Personal Data that we hold.

Our Company is GDPR compliant.

The present Privacy Policy (the “Policy”) covers the information we collect about you when you use our products or services, including all of our SaaS/Cloud software products and our downloadable software products (collectively, the “Apps”) and all public websites (“Website(s)”) provided and/or maintained by Presago, or otherwise interact with us (for example, by contacting us via email or Jira Service Management). We hereby refer to all of these products, Apps, and Websites, together with our other services, as “Services” in this Policy. “You” means the end-user of our products or the legal entity that is the licensee of our products, or the visitor of our public websites.

This Policy clarifies how we may use, process and store your Personal Data. We may obtain information from You or our partners, through contracts or other legal arrangements You have with us or our partners on behalf of us, in order to deliver contractual/legal obligations. In other cases, we will obtain information from You with your permission and consent, or we may receive your Personal Data from third parties whom You have given consent to pass the information on to us.

By using, downloading, or visiting any of Presago’s Services, you are accepting and consenting to the practices outlined in this Policy.

Contact information

Presago S.r.l.
Business Number: 06018240876
Via Mazzaglia 24
95030 – Nicolosi IT
info@presago.net

Notice to End Users

Many of our Services are intended for use by organizations. If the Services are made available to you through an organization (e.g., your employer), that organization is the Services administrator and is responsible for controlling the access. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies.

Administrators can:

  • Restrict your access to the Services and therefore restrict your ability to edit, modify or delete your Personal Data;

  • Access, modify and remove the information about you.

Even if the Services are not currently administered or made available to you by an organization if you use an email address provided by an organization (such as your work email address) to access the Services, the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and your use of the Services at a later date. Please contact your organization or refer to your administrator’s organizational policies for more information.

Information we may collect from you

We may collect information from You because we have a legal reason (allowed by law or under contract) to collect the information, or because You have consented for us to do so for a specific purpose.

A. Information you give us

You may provide us with information about You with your consent, for example:

  • By filling in a form or sending us an e-mail;

  • By subscribing to one of our newsletters;

  • By contacting us via e-mail or some other medium to request service or support (e.g., Jira Service Management);

When you contact us via e-mail or for service through Jira Service Management, we will collect your name, your email address, your company name and any other information you choose to provide.

You may give us information for legal reasons, such as to enter into a contract with us, when You order products or services from us.

B. Information received from Marketplaces

As part of Our Products and Services, We have access to some contact information (e.g., your name, phone number, e-mail address, physical address) and license information (e.g., number of licenses, the term of the license, etc.) You provide when You subscribe to a license for any of Our Services or when You renew maintenance for Our Services on marketplaces on which we operate.

C. Information we collect about you

If You use our Services, we may automatically collect information about you, for example:

Log files

When you interact with our Services, we generate log files to help us operate, improve and secure our Services, or support our customers in case of issues. Log files can include:

  • Technical information (browser type, system configuration);

  • IP addresses;

  • Information about what type of device You use to connect to our Website or Services; and

For our Apps, the information we collect can include:

  • The URLs you accessed

  • Account Ids

  • Elements of content stored within your instance as necessary for Cloud Services to perform the requested operations.

All data collected in log files are used only for security and technical support. For example, we collect IP addresses to protect the security and safety of our products (prevent fraud, identify cyber-attacks, block unauthorized access, etc.).

Usage Data

We can collect analytics information when you interact with our websites, email communications and online Services. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data. We use this data to analyze trends on our Services, manage and administer the content, improve the performance of the Services, and for fraud protection and to protect our rights and the rights and safety of individuals.

Cookies and Other Data Collection Technologies

Our service providers can use cookies, scripts and similar technologies to manage the Services and to collect information about you and your use of our Services. These technologies help us to recognize you, customize or personalize your experience, advertise products or services to you and analyze the use of our Services to make them more useful to you. These technologies may also allow us to aggregate demographic and statistical data. You may refuse the use of cookies at any time by selecting the appropriate settings on your browser. For more details, please refer to our Cookie Policy.

Why does Presago collect your data?

Presago may collect your data for some or all of the following reasons:

  • To allow us to enhance and personalize your experience and the usability of the Services;

  • To continually improve our products, including adding new features or capabilities;

  • To provide support services (including technical support) to You after You have requested or purchased such services;

  • For security, safety and dispute resolution. We use your information to protect the security and safety of our products and our customers, detect and prevent fraud, confirm the validity of software licenses, resolve disputes and enforce our agreements;

  • For business operations (e.g. develop aggregate analysis and business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business);

  • To send You information and updates about our Services if You have consented to receive such communications;

  • To send You occasional company news, updates, related products and services, promotions, special offers or service information about our products and Services if You have consented or requested to receive such communications. You may choose to opt-out of certain e-mail communication at any time by utilizing the “unsubscribe” feature in the e-mail message;

  • For any other specific purpose for which you have specifically provided consent;

  • For legal obligations. We use your information as required by law;

  • To provide Services to You under contract.

What legal basis does Presago have for processing your personal data?

Presago may process your information because:

  • We have a contract with You;

  • You have given us permission to do so;

  • We must provide products or Services to You after You have purchased something from us;

  • We must provide Services to You because You have requested such Services;

  • We have a legitimate interest (e.g. to protect our apps and systems from abuse of service or cyber-attacks);

  • It is necessary in order to comply with the law.

If your consent is the basis for our use of your personal information, then you have the right to withdraw your consent at any time. If you wish to withdraw consent, please email us in accordance with the “Contact Information” section.

Who might Presago share your information with?

Our third-party service providers

Some of the services we provide require the involvement of our third-party service providers, such as web-hosting providers, application development, maintenance, virtual infrastructure (including storage and backup), payment processor providers, communications providers, customer relationship management providers, background check providers; recruitment firms; and software providers. We have carefully selected these third parties and have taken steps to ensure that your Personal Information is adequately protected.

For more details and a comprehensive list of our subprocessors, please refer to our DPA Agreement: Atlassian - DPA

Compliance with Laws and Legal Requests

We may disclose your Personal Information to a third-party if we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request.

Protection of Presago Services

We may disclose your Personal Information to a third-party if we believe it is reasonably necessary to:

  • Enforce our agreements, policies and terms of service;

  • Protect the security or integrity of Presago’s products and services;

  • Protect Presago, our customers or the public from harm or illegal activities;

  • Responding to an emergency in which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers

In the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition, any acquirer will obtain your personal information subject to our obligations under this Privacy Notice.

With Your Consent

We will share your Personal Data with third-parties when we have your consent to do so.

Data storage and retention

We retain your personal information for the length of time required for the specific purpose or purposes for which it was collected, plus an additional three (3) months, which allows you to resume the use of our services without loss of data.

We may be obliged to store some data for a longer time, for example, where a longer time is required by applicable law. In this case, we will ensure that your personal information will continue to be treated in accordance with this Privacy Policy.

Data location

We primarily store and process the data or information you provide in Europe.

Some of our external service providers can be located in so-called third countries outside the European Union. We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis, such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules.

If you wish to know more about international transfers for your personal data, you may contact us.

Data Security

We use reasonable organizational, technical and administrative measures to protect your Personal Information.

All data is stored on servers with restricted access, and only Presago’s authorized users have access to such data, to the extent required for the performance of their job duties. All staff with access to customer data are required to sign a non-disclosure agreement and complete security and privacy awareness training. In addition, We will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Data. Unfortunately, no data transmission or storage system is guaranteed to be entirely secure. If you have reasons to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us immediately of the problem.

You are responsible for keeping your passwords confidential. We will not ask You for your passwords.

Your Rights

Presago will respect your legal rights to your data.

As a processor of Personal Data, we will assist our customers and end-users with responding to individual rights requests that they receive under the GDPR. In many cases, customers may be able to address these types of requests by logging into the applicable product and using settings available within such product or your account. In cases in which this is not possible, please contact us to request assistance with any such individual rights requests.

Below are the Legal rights that You have under the law, and what Presago does to protect those rights:

The right to be informed

Presago is publishing this Privacy Policy to keep You informed as to what we do with your Personal Data. We strive to be transparent about how we use your data.

The right to access

You have the right to access your information. In certain cases, you may need to contact the administrator of your account or your company’s account. Please contact Presago if have any questions, or You wish to access the Personal Data Preago holds about you.

The right to rectification

If the information Presago holds about You is inaccurate or incomplete, You have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.

The right to erasure

This is sometimes called ‘the right to be forgotten. If You want Presago to erase all your Personal Data and we do not have a legal reason to continue to process and hold it, please Contact Us.

The right to restrict processing

You have the right to ask Presago to restrict how we process your data. This means We are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future.

The right to object

You have the right to object to Presago processing your data even if it is based on Our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purpose of statistics.

The right to withdraw consent

If You have given Us your consent to process your data but change your mind later, You have the right to withdraw your consent at any time, and Presago must stop processing your data.

The right to complain to a Supervisory Authority

You have the right to complain to the competent Data Protection Authority if You feel that Presago has not responded to your requests to solve a problem.

Automated decision-making

We reserve the right to make automated decisions, including using machine learning algorithms or other artificial intelligence, about our customers and website visitors in order to optimize the products and services offered and/or delivered. Automated decisions are made by technological means – mostly based on algorithms subject to predefined criteria – which may also be provided by third parties.

You have the right to:

  • Obtain an explanation about any decision taken as a result of automated decision-making and express their point of view regarding this decision;

  • Challenge a decision by asking Presago to reconsider it or take a new decision on a different basis;

  • Request and obtain human intervention on such processing.

Changes to the Privacy Policy

Presago may change this Policy from time to time in the future. Any such changes will be posted here. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy. Your use of the Services following these changes means that you accept the revised Privacy Policy. We advise You to check back frequently to see any updates or changes.