Refund Policy

This refund policy applies only to purchases made directly through our website, presago.net. Purchases made through third-party platforms (e.g., Atlassian, Monday) are subject to the refund policies of the respective platforms.

Overview

We are committed to ensuring our customers are satisfied with their purchase of our SaaS digital products. If you are not completely satisfied, you may be eligible for a refund under our 30-day money-back guarantee.

Refund Eligibility

To be eligible for a refund, the following criteria must be met:

1. Timeframe: Refund requests must be submitted within 30 days from the date of purchase.

2. Cloud Products:

   • Monthly Subscriptions: Refunds are only available within the first paid month after the trial period.

   • Annual Subscriptions: Refunds are available within 30 days of payment.

   • After these periods, we cannot offer refunds.

3. Purchase Location: Purchases must be made through our website: presago.net.

4. Proof of Purchase: Proof of purchase, such as an order number or receipt, is required when requesting a refund.

Non-Refundable Situations

Refunds will not be issued in the following scenarios:

1. Usage Beyond Trial Period: Refunds will not be issued if the product has been extensively used beyond a reasonable trial period or if you have substantially benefited from the service.

2. Violation of Terms of Service: Refunds will not be issued if our terms of service have been violated or fraudulent activities are detected.