Section Heading | Control Heading | Original ID | Question Text | Answer | Notes/Comment |
|---|---|---|---|---|---|
Application & Interface Security | Application Security | AIS-01.2 | Do you use an automated source code analysis tool to detect security defects in code prior to production? | YES | Automated source code analysis via continuous integration and automated tests. |
AIS-01.5 | (SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production? | YES | We perform automatic code scans and human reviews | ||
Customer Access Requirements | AIS-02.1 | Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems? | Not applicable | ||
Data Integrity | AIS-03.1 | Does your data management policies and procedures require audits to verify data input and output integrity routines? | YES | Our software is designed to validate data input before ingestion and to clean API outputs. Where applicable, we back up all storage to mitigate data loss in case of integrity errors. | |
Audit Assurance & Compliance | Independent Audits | AAC-02.1 | Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports? | Not applicable | |
AAC-02.2 | Do you conduct network penetration tests of your cloud service infrastructure at least annually? | YES | We have active security programs on Bugcrowd where applicable. | ||
AAC-02.3 | Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance? | YES | |||
Information System Regulatory Mapping | AAC-03.1 | Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements? | No | We don't have an official program, but we regularly review compliance requirements and adjust accordingly when necessary. | |
Business Continuity Management & Operational Resilience | Business Continuity Testing | BCR-02.1 | Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness? | YES | Business continuity plans undergo review following significant organizational or environmental changes. |
Policy | BCR-10.1 | Are policies and procedures established and made available for all personnel to adequately support services operations’ roles? | YES | We consistently revise our customer documentation, internal documentation, and training materials. | |
Retention Policy | BCR-11.1 | Do you have technical capabilities to enforce tenant data retention policies? | YES | ||
BCR-11.3 | Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements? | YES | Where applicable, all data are subject to regular backups. We back up at least once a day. Our backups are securely stored and protected from unauthorised access. Backups can be restored within 30 days in case of an outage. | ||
BCR-11.7 | Do you test your backup or redundancy mechanisms at least annually? | YES | |||
Change Control & Configuration Management | Unauthorized Software Installations | CCC-04.1 | Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems? | YES | Deployments to production environments are strictly controlled and subject to automatic security scans and approval by qualified engineers. Employees cannot install software, applications, or plugins on company systems without IT department approval. Every software undergoes rigorous security evaluations. |
Data Security & Information Lifecycle Management | E-commerce Transactions | DSI-03.1 | Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)? | YES | |
DSI-03.2 | Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)? | YES | |||
Nonproduction Data | DSI-05.1 | Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments? | YES | We use separate environments for development, staging and production operations, which use separate data and configurations. Access to production environments is tightly controlled. | |
Secure Disposal | DSI-07.1 | Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data? | Not applicable | ||
DSI-07.2 | Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource? | Not applicable | |||
Datacenter Security | Asset Management | DCS-01.2 | Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership? | Not applicable | Our infrastructure is hosted by some major cloud proviver with all necessary security perimeters. See the security policy for individual products for specific details |
Controlled Access Points | DCS-02.1 | Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems? | Not applicable | ||
User Access | DCS-09.1 | Do you restrict physical access to information assets and functions by users and support personnel? | Not applicable | ||
Encryption & Key Management | Key Generation | EKM-02.1 | Do you have a capability to allow creation of unique encryption keys per tenant? | No | |
Encryption | EKM-03.1 | Do you encrypt tenant data at rest (on disk/storage) within your environment? | YES | Our cloud providers provide this feature | |
Governance and Risk Management | Baseline Requirements | GRM-01.1 | Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)? | Not applicable | We don’t manage any infrastructure. Specific information can be found on the websites of our cloud providers. For a list of providers, please refer to the security policy of each product. |
Policy | GRM-06.1 | Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)? | YES | ||
Policy Enforcement | GRM-07.1 | Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures? | |||
Policy Reviews | GRM-09.1 | Do you notify your tenants when you make material changes to your information security and/or privacy policies? | YES | When there are significant changes | |
GRM-09.2 | Do you perform, at minimum, annual reviews to your privacy and security policies? | YES | |||
Human Resources | Asset Returns | HRS-01.1 | Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets? | YES | |
Background Screening | HRS-02.1 | Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification? | YES | We conduct some background checks within the limits outlined by European privacy regulations. | |
Employment Agreements | HRS-03.1 | Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies? | YES | ||
Employment Termination | HRS-04.1 | Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination? | YES | ||
Training / Awareness | HRS-09.5 | Are personnel trained and provided with awareness programs at least once a year? | No | We conduct specific training programs tailored to each role and individual needs. | |
Identity & Access Management | Audit Tools Access | IAM-01.1 | Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)? | YES | |
IAM-01.2 | Do you monitor and log privileged access (e.g., administrator level) to information security management systems? | YES | |||
User Access Policy | IAM-02.1 | Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes? | YES | We apply a Zero Trust Policy. Access to services and resources is granted only when strictly necessary. Whenever possible, we utilize temporary access and promptly remove authorizations when they are no longer needed. | |
Policies and Procedures | IAM-04.1 | Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access? | No | As a small team we adhere to the "need to know" principle and continually review access permissions. Therefore, we do not consider the absence of a formal hardcopy of each system's access levels as a disadvantage. | |
Source Code Access Restriction | IAM-06.1 | Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only? | YES | Where possible, we utilize Single Sign-On (SSO) as a tool for authentication and authorization across all company resources. This enables us to easily monitor all accesses to corporate resources and restrict unnecessary privileges. Two-factor authentication is mandatory for all employees. | |
IAM-06.2 | Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only? | YES | |||
User Access Restriction / Authorization | IAM-08.1 | Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege? | YES | ||
User Access Reviews | IAM-10.1 | Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function? | YES | ||
User Access Revocation | IAM-11.1 | Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties? | YES | ||
Infrastructure & Virtualization Security | Audit Logging / Intrusion Detection | IVS-01.1 | Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents? | No | |
IVS-01.2 | Is physical and logical user access to audit logs restricted to authorized personnel? | YES | |||
IVS-01.5 | Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)? | YES | |||
Clock Synchronization | IVS-03.1 | Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference? | Not applicable | ||
OS Hardening and Base Controls | IVS-07.1 | Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template? | YES | We avoid directly managing virtual machines, relying instead on Platform as a Service (PaaS) offerings where basic security is already managed by the cloud provider. | |
Production / Non-Production Environments | IVS-08.1 | For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes? | Not applicable | Our integrations are based on platforms that already offer this service (e.g., Atlassian, monday.com, etc.). | |
IVS-08.3 | Do you logically and physically segregate production and non-production environments? | YES | |||
Segmentation | IVS-09.1 | Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements? | YES | All our services are protected by the Cloudflare network. | |
VMM Security - Hypervisor Hardening | IVS-11.1 | Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)? | Not Applicable | ||
Wireless Security | IVS-12.1 | Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic? | Not Applicable | Our staff works remotely. Access to infrastructure, where required, only uses encrypted security protocols (e.g., HTTPS/TLS) and is protected by Zero Trust Network Access tools. | |
IVS-12.2 | Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)? | Not Applicable | |||
IVS-12.3 | Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network? | Not Applicable | |||
Interoperability & Portability | APIs | IPY-01.1 | Do you publish a list of all APIs available in the service and indicate which are standard and which are customized? | Not Applicable | |
Mobile Security | Approved Applications | MOS-03.1 | Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device? | YES | By Microsoft Intune |
Security Incident Management, E-Discovery, & Cloud Forensics | Incident Management | SEF-02.1 | Do you have a documented security incident response plan? | YES | |
SEF-02.4 | Have you tested your security incident response plans in the last year? | YES | |||
Incident Reporting | SEF-03.1 | Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner? | YES | ||
SEF-03.2 | Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations? | YES | |||
Incident Response Legal Preparation | SEF-04.4 | Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas? | YES | ||
Supply Chain Management, Transparency, and Accountability | Incident Reporting | STA-02.1 | Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)? | YES | |
Network / Infrastructure Services | STA-03.1 | Do you collect capacity and use data for all relevant components of your cloud service offering? | YES | ||
Third Party Agreements | STA-05.4 | Do third-party agreements include provision for the security and protection of information and assets? | YES | ||
STA-05.5 | Do you have the capability to recover data for a specific customer in the case of a failure or data loss? | YES | |||
Supply Chain Metrics | STA-07.4 | Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance? | YES | Although we do not formally offer an SLA, we provide status pages through which customers can monitor real-time incidents or disruptions and view the uptime history of our services. | |
Third Party Audits | STA-09.1 | Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met? | No | ||
Threat and Vulnerability Management | Antivirus / Malicious Software | TVM-01.1 | Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components? | Not Applicable | We do not directly manage the cloud infrastructure |
Vulnerability / Patch Management | TVM-02.5 | Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems? | YES | ||
Mobile Code | TVM-03.1 | Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy? | Not Applicable | We don’t offer any native mobile applications |
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