This agreement was last updated on June 8, 2023.
Introduction
Presago (“We”, “Us”, the “Company”, or “ Presago ”) is committed to protecting and respecting your privacy. We want to inform You (“you”, “your” or “end-user”) of how we use and protect your personal information or data (“Personal Data”). This includes making you aware of your rights regarding your Personal Data that we hold.
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The present Privacy Policy (the “Policy”) covers the information we collect about you when you use our products or services, including all of our SaaS/Cloud software products and our downloadable software products (collectively, the “Apps”) and all public websites (“Website(s)”) provided and/or maintained by Presago, or otherwise interact with us (for example, by contacting us via email or Jira Service DeskManagement). We hereby refer to all of these products, Apps, and Websites, together with our other services, as “Services” in this Policy. “You” means the end-user of our products or the legal entity who that is the licensee of our products, or the visitor of our public websites.
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By using, downloading, or visiting any of the Presago’s Services, you are accepting and consenting to the practices outlined in this Policy.
Contact information
Presago S.r.l.
Business Number: 06018240876
Via Mazzaglia 24
95030 – Nicolosi IT
info@presagosupport@presago.atlassian.net
Notice to End Users
Many of our Services are intended for use by organizations. If the Services are made available to you through an organization (e.g., your employer), that organization is the Services administrator of the Services and is responsible for controlling the access. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies.
Administrators are able tocan:
Restrict your access to the Services and therefore restrict your ability to edit, modify or delete your Personal Data;
Access, modify and remove the information about you.
Even if the Services are not currently administered or made available to you by an organization , if you use an email address provided by an organization (such as your work email address) to access the Services, the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and your use of the Services at a later date. Please contact your organization or refer to your administrator’s organizational policies for more information.
Information we may collect from you
We may collect information from You because we have a legal reason (allowed by law or under contract) to collect the information, or because You have consented for us to do so for a specific purpose.
A. Information you give us
You may provide us with information about You with your consent, for example:
By filling in a form or sending us an e-mail;
By contacting us via e-mail or some other medium to request service or support (e.g., Jira Service DeskManagement);
When you contact us via e-mail or for service through the Jira Service DeskManagement, we will collect your name, your email address, your company name and any other information you choose to provide.
You may give us information for legal reasons, such as to enter into a contract with us, when You order products or services from us.
Information we collect about you
If You visit our Website, we may automatically collect information about you, for example:
Technical information;
IP addresses;
Information about what type of device You use to connect to our Website or Services; and
The manner in which You interact with our Services.
Any data or information that is entered into any form on Our Services is only used for the indicated purposes or as described in the present Privacy Policy.
If you use our Apps we can also collect usage data and analytics information:
Usage Data is aggregated data about a group or category of services, features or users that should not contain Personal Information. If Usage Data contains Personal Information, it is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the content of any particular user;
Analytics Information helps us to improve our services, it can be collected or stored by third parties (e.g. Google Analytics) and can contain personal information.
Information received from the Atlassian Marketplace
As part of Our products and Services, We have access to the contact information (e.g., your name, phone number, e-mail address, any physical address) and license information (e.g., number of licenses, term of the license, etc.) You provide when You subscribe to a license for any of Our Services or when You renew maintenance for Our Services on the Atlassian Marketplace. We do not have any access to customer data from the Atlassian Marketplace beyond this.
Why does Presago collect your data?
Presago may collect your data for some or all of the following reasons:
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To allow us to enhance and personalize your experience and the usability of the Services;
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To continually improve our products, including adding new features or capabilities;
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B. Information received from the Atlassian Marketplace
As part of Our Products and Services, We have access to the contact information (e.g., your name, phone number, e-mail address, any physical address) and license information (e.g., number of licenses, the term of the license, etc.) You provide when You subscribe to a license for any of Our Services or when You renew maintenance for Our Services on the Atlassian Marketplace. We do not have any access to customer data from the Atlassian Marketplace beyond this.
C. Information we collect about you
If You visit our Website or you use our Services, we may automatically collect information about you, for example:
Log files
When you interact with our Services, we generate log files to help us operate, improve and secure our apps, or support our customers in case of issues.
Log files can include:
Technical information (browser type, system configuration);
IP addresses;
Information about what type of device You use to connect to our Website or Services; and
For our Atlassian Apps, the information we collect can include:
The URLs you accessed
Atlassian Account Ids
Elements of content (such as page Ids, space keys, project IDs, issue keys etc.) as necessary for Cloud Services to perform the requested operations.
All data collected in log files are used only for security and technical support. For example, we collect IP addresses to protect the security and safety of our products (prevent fraud, identify cyber-attacks, block unauthorized access, etc.).
Why does Presago collect your data?
Presago may collect your data for some or all of the following reasons:
To allow us to enhance and personalize your experience and the usability of the Services;
To continually improve our products, including adding new features or capabilities;
To provide support services (including technical support) to You after You have requested or purchased such services;
For security, safety and dispute resolution. We use your information to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements;
For business operations (e.g. develop aggregate analysis and business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business);
To send You information and updates pertaining to about our Services if You have consented to receive such communications;
To send You occasional company news, updates, related products and services, promotions, special offers or service information pertaining to about our products and Services if You have consented or requested to receive such communications. You may choose to opt-out of certain e-mail communication at any time by utilizing the “unsubscribe” feature in the e-mail message;
For any other specific purpose for which you have specifically provided consent;
To employ You or consider You for employment;
For legal obligations. We use your information as required by law;
To provide Services to You under contract.
What legal basis does Presago have for processing your personal data?
Presago may process your information because:
We have a contract with You;
You have given us permission to do so;
We must provide products or Services to You after You have purchased something from us;
We must provide Services to You because You have requested such Services;
We have a legitimate interest (e.g. to protect our apps and systems from abuse of service or cyber-attacks);
It is necessary in order to comply with the law.
If your consent is the basis for our use of your personal information, then you have the right to withdraw your consent at any time. If you wish to withdraw consent, please email us in accordance with the “Contact Information” section.
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Who might Presago share your information with?
Our third-party service providers
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Enforce our agreements, policies and terms of service;
Protect the security or integrity of Presago’s products and services;
Protect Presago, our customers or the public from harm or illegal activities;
Respond Responding to an emergency in which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
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We will share your Personal Data with third-parties when we have your consent to do so.
Data storage and retention
We retain your personal information for the length of time required for the specific purpose or purposes for which it was collected, plus an additional three (3) months, which allows you to resume the use of our services without loss of data.
We may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable law. In this case, we will ensure that your personal information will continue to be treated in accordance with this Privacy Policy.
Data location
We primarily store and process the data or information you provide in Europe. Any information available via Atlassian REST API or Trello API might be processed and stored temporarily in order to render certain functions of the apps.apps.
Our Cloud Apps based on the Atlassian Connect framework can be hosted on:
Microsoft Azure. The privacy policy is available at https://azure.microsoft.com/en-us/overview/trusted-cloud/privacy/
Hetzner Cloud. The privacy policy is available at https://www.hetzner.com/legal/privacy-policy
Our Cloud Apps can be hosted on:
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based on the Atlassian Forge platform are hosted by Atlassian and are subject to the Atlassian privacy policy: https://www.
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Our Replio app needs some advanced integrations and services hosted on:
Google Cloud. The Google privacy policy can be found at at https://cloud.google.com/security/privacy;Amazon Web Services (AWS) cloud services. The AWS privacy statement can be found privacy
CDN
We use Cloudflare's CDN network to serve, protect and optimize our app's worldwide traffic. All data exchanged between the end-user and our apps can traverse Cloudflare's global network before being processed by our servers.
You can read the Cloudflare privacy statement at https://
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Some of the external service providers can be located in so-called third countries outside the European Union. We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis, such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules.
If you wish to know more about international transfers for your personal data, you may contact us.
Data Security
We use reasonable organizational, technical and administrative measures to protect your Personal Information.
All data is stored on servers with restricted access, and only Presago’s authorized users have access to such data, to the extent required for the performance of their job duties. All staff with access to customer data are required to sign a non-disclosure agreement and complete security and privacy awareness training. In addition, We will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Data. Unfortunately, no data transmission or storage system is guaranteed to be entirely secure. If you have reasons to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us immediately of the problem.
You are responsible for keeping your passwords confidential. We will not ask You for your passwords.
Your Rights
Presago will respect your legal rights to your data.
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Below are the Legal rights that You have under the law, and what Presago does to protect those rights:
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You have the right to access your information. Our Services give you the ability to access and update or delete certain information about you from within the Service. For example, you can access Jira issue and checklist items stored for that issue and then update or remove checklist items that hold Your information. In certain cases, you may need to contact the administrator of your account or your company’s account. Please contact Presago if have any questions, or You wish to access the Personal Data Preago holds about you.
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If the information Presago holds about You is inaccurate or not completeincomplete, You have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.
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This is sometimes called ‘the right to be forgotten’forgotten. If You want Presago to erase all your Personal Data and we do not have a legal reason to continue to process and hold it, please contact Contact Us.
The right to restrict processing
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You have the right to complain to the competent Data Protection Authority if You feel that Presago has not responded to your requests to solve a problem.
Cookies
What Are Cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
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View your browser’s help pages or information on how to manage cookies at www.allaboutcookies.org.
Automated decision-making
We reserve the right to make automated decisions, including using machine learning algorithms or other artificial intelligence, about our customers and website visitors in order to optimize the products and services offered and/or delivered.
Changes to the Privacy Policy
Presago may change this Policy from time to time in the future. Any such changes will be posted here. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy. Your use of the Services following these changes means that you accept the revised Privacy Policy. We advise You to check back frequently to see any updates or changes.