This agreement was last updated on 15 July 202213 January 2023.
Introduction
Presago (“We”, “Us”, the “Company”, or “ Presago ”) is committed to protecting and respecting your privacy. We want to inform You (“you”, “your” or “end-user”) of how we use and protect your personal information or data (“Personal Data”). This includes making you aware of your rights regarding your Personal Data that we hold.
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The present Privacy Policy (the “Policy”) covers the information we collect about you when you use our products or services, including all of our SaaS/Cloud software products and our downloadable software products (collectively, the “Apps”) and all public websites (“Website(s)”) provided and/or maintained by Presago, or otherwise interact with us (for example, by contacting us via email or Jira Service Management). We hereby refer to all of these products, Apps, and Websites, together with our other services, as “Services” in this Policy. “You” means the end-user of our products or the legal entity who that is the licensee of our products, or the visitor of our public websites.
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Many of our Services are intended for use by organizations. If the Services are made available to you through an organization (e.g., your employer), that organization is the Services administrator of the Services and is responsible for controlling the access. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies.
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All data collected in log files are used only for security and technical support. For example, we collect IP addresses to protect the security and safety of our products (prevent fraudsfraud, identify cyber-attacks, block unauthorized access, etc.).
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If your consent is the basis for our use of your personal information, then you have the right to withdraw your consent at any time. If you wish to withdraw consent, please email us in accordance with the “Contact Information” section.
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Who might Presago share your information with?
Our third-party service providers
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Enforce our agreements, policies and terms of service;
Protect the security or integrity of Presago’s products and services;
Protect Presago, our customers or the public from harm or illegal activities;
Respond Responding to an emergency in which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
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We retain your personal information for the length of time required for the specific purpose or purposes for which it was collected, plus an additional three (3) months, which allows you to resume the use of our services without loss of data.
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Our Cloud Apps based on the Atlassian Connect framework can be hosted on:
Heroku Cloud. Heroku is a Salesforce companyMicrosoft Azure. The privacy statement can be read policy is available at https://wwwazure.salesforcemicrosoft.com/companyen-us/overview/trusted-cloud/privacy/;
Hetzner Cloud. The privacy policy is available at https://www.hetzner.com/legal/privacy-policy
Our Cloud Apps based on the Atlassian Forge platform are hosted by Atlassian and are subject to the Atlassian privacy policy: https://www.atlassian.com/legal/privacy-policy
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Google Cloud. The Google privacy policy can be found at https://cloud.google.com/security/privacy
Microsoft Azure. The privacy policy is available at https://azure.microsoft.com/en-us/overview/trusted-cloud/privacy/
CDN
We use Cloudflare's CDN network to serve, protect and optimize our app's worldwide traffic. All data exchanged between the end-user and our apps can traverse Cloudflare's global network before being processed by our servers.
You can read the Cloudflare privacy statement at https://www.cloudflare.com/privacypolicy/.
Some of the external service providers can be located in so-called third countries outside the European Union. We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis, such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules.
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All data is stored on servers with restricted access, and only Presago’s authorized users have access to such data, to the extent required for the performance of their job duties. All staff with access to customer data are required to sign a non-disclosure agreement and complete security and privacy awareness training. In addition, We will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Data. Unfortunately, no data transmission or storage system is guaranteed to be entirely secure. If you have reasons to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us immediately of the problem.
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Below are the Legal rights that You have under the law, and what Presago does to protect those rights:
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You have the right to access your information. In certain cases, you may need to contact the administrator of your account or your company’s account. Please contact Presago if have any questions, or You wish to access the Personal Data Preago holds about you.
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If the information Presago holds about You is inaccurate or not completeincomplete, You have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data.
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