This agreement was last updated on 30 June 2022.
Introduction
Presago (“We”, “Us”, the “Company”, or “ Presago ”) is committed to protecting and respecting your privacy. We want to inform You (“you”, “your” or “end-user”) of how we use and protect your personal information or data (“Personal Data”). This includes making you aware of your rights regarding your Personal Data that we hold.
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The present Privacy Policy (the “Policy”) covers the information we collect about you when you use our products or services, including all of our SaaS/Cloud software products and our downloadable software products (collectively, the “Apps”) and all public websites (“Website(s)”) provided and/or maintained by Presago, or otherwise interact with us (for example, by contacting us via email or Jira Service DeskManagement). We hereby refer to all of these products, Apps, and Websites, together with our other services as “Services” in this Policy. “You” means the end-user of our products or the legal entity who is the licensee of our products, or the visitor of our public websites.
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Many of our Services are intended for use by organizations. If the Services are made available to you through an organization (e.g., your employer), that organization is the administrator of the Services and is responsible for controlling the access. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies.
Administrators are able tocan:
Restrict your access to the Services and therefore restrict your ability to edit, modify or delete your Personal Data;
Access, modify and remove the information about you.
Even if the Services are not currently administered or made available to you by an organization , if you use an email address provided by an organization (such as your work email address) to access the Services, the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and your use of the Services at a later date. Please contact your organization or refer to your administrator’s organizational policies for more information.
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By filling in a form or sending us an e-mail;
By contacting us via e-mail or some other medium to request service or support (e.g., Jira Service DeskManagement);
When you contact us via e-mail or for service through the Jira Service DeskManagement, we will collect your name, your email address, and any other information you choose to provide.
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Information we collect about you
If You visit you use our Websiteapps, we may automatically collect information about you, for example:
Technical information;
IP addresses;
Information about what type of device You use to connect to our Website or Services; and
The manner in which How You interact with our Services.
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Information received from the Atlassian Marketplace
As part of Our products Products and Services, We have access to the contact information (e.g., your name, phone number, e-mail address, any physical address) and license information (e.g., number of licenses, term of the license, etc.) You provide when You subscribe to a license for any of Our Services or when You renew maintenance for Our Services on the Atlassian Marketplace. We do not have any access to customer data from the Atlassian Marketplace beyond this.
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To allow us to enhance and personalize your experience and the usability of the Services;
To continually improve our products, including adding new features or capabilities;
To provide support services (including technical support) to You after You have requested or purchased such services;
For security, safety and dispute resolution. We use your information to protect the security and safety of our products and our customers, to detect and prevent fraud, to confirm the validity of software licenses, to resolve disputes and enforce our agreements;
For business operations (e.g. develop aggregate analysis and business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of our business);
To send You information and updates pertaining to about our Services if You have consented to receive such communications;
To send You occasional company news, updates, related products and services, promotions, special offers or service information pertaining to about our products and Services if You have consented or requested to receive such communications. You may choose to opt-out of certain e-mail communication at any time by utilizing the “unsubscribe” feature in the e-mail message;
For any other specific purpose for which you have specifically provided consent;To employ You or consider You for employment;
For legal obligations. We use your information as required by law;
To provide Services to You under contract.
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Enforce our agreements, policies and terms of service;
Protect the security or integrity of Presago’s products and services;
Protect Presago, our customers or the public from harm or illegal activities;
Respond to an emergency in which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
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We may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable law. In this case, we will ensure that your personal information will continue to be treated in accordance with this Privacy Policy.
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We primarily store and process the data or information you provide in Europe. Any information available via Atlassian REST API or Trello API might be processed and stored temporarily in order to render certain functions of the apps.
Our Cloud Apps based on the Atlassian Connect framework can be hosted on:
Heroku Cloud. Heroku is a Salesforce company. The privacy statement can be read at https://www.salesforce.com/company/privacy/;
Google Hetzner Cloud. The Google privacy policy can be found at is available at https://cloudwww.googlehetzner.com/security/privacy;
Amazon Web Services (AWS) cloud services. The AWS privacy statement can be found at https://aws.amazon.com/privacy/;
Microsoft Azure. Privacy policy available at legal/privacy-policy
Our Cloud Apps based on the Atlassian Forge platform are hosted by Atlassian and are subject to the Atlassian privacy policy: https://
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Our Replio app needs some advanced integrations and services hosted on
Google Cloud. The Google privacy policy can be found at https://cloud.google.com/security/privacy;
Microsoft Azure. The privacy policy is available at: https://azure.microsoft.com/en-us/overview/trusted-cloud/privacy/
We use Cloudflare's CDN network to serve, protect and optimize our app's worldwide traffic. All data exchanged between the end-user and our apps can traverse Cloudflare's global network before being processed by our servers. You can read the Cloudflare privacy statement at https://www.cloudflare.com/privacypolicy/.
Some of the external service providers can be located in so-called third countries outside the European Union. We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules.
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You have the right to access your information. Our Services give you the ability to access and update or delete certain information about you from within the Service. For example, you can access Jira issue and checklist items stored for that issue and then update or remove checklist items that hold Your information. In certain cases, you may need to contact the administrator of your account or your company’s account. Please contact Presago if have any questions or You wish to access the Personal Data Preago holds about you.
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This is sometimes called ‘the right to be forgotten’forgotten. If You want Presago to erase all your Personal Data and we do not have a legal reason to continue to process and hold it, please contact Contact Us.
The right to restrict processing
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