Jira Service Management

{"xsrfToken":"af017e4a817b8d7d3cdc7f0b62ea63d4195fffb5_lout","branding":{"id":"5","key":"preshelp","name":"Contact us","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#20b3ac","headerLinkHoverBGColor":"#20b3ac","headerBadgeColor":"#20b3ac"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Let's get in touch!","sharedPortalName":"Presago Contact Hub","userInitialAnnouncementHeader":"SERVICE NOTICE: Discontinuing free versions of monday.com apps for non-startup teams","userInitialAnnouncementMessageWiki":"Due to the sharp increase in maintenance costs, we will gradually discontinue the free versions of <a href=\"https://www.presago.net/monday-apps\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">our monday.com apps</a> for non-startup teams and shift to a seat-based pricing model, with a free 5-user startup plan.\nThis transition will gradually involve all our apps starting in September 2023 and will be completed in early 2024.\nIf a warning message is already displayed when you access the app, please check your quote from the app's pricing page in the monday.com marketplace in order to plan the necessary actions in time.\nWe are offering a 14-day transition period, but we'll extend it upon request of customers with special organizational needs, so please <a href=\"https://presago.atlassian.net/servicedesk/customer/portal/5/group/5/create/10032\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">contact us</a> if you fall into this case.\nThank you for your understanding and cooperation.","translations":{"en-US":{"helpCenterTitle":"Let's get in touch!","sharedPortalName":"Presago Contact Hub","announcementHeader":"SERVICE NOTICE: Discontinuing free versions of monday.com apps for non-startup teams","announcementMessage":"Due to the sharp increase in maintenance costs, we will gradually discontinue the free versions of [our monday.com apps|https://www.presago.net/monday-apps] for non-startup teams and shift to a seat-based pricing model, with a free 5-user startup plan.\n\nThis transition will gradually involve all our apps starting in September 2023 and will be completed in early 2024.\n\nIf a warning message is already displayed when you access the app, please check your quote from the app's pricing page in the monday.com marketplace in order to plan the necessary actions in time.\n\nWe are offering a 14-day transition period, but we'll extend it upon request of customers with special organizational needs, so please [contact us|https://presago.atlassian.net/servicedesk/customer/portal/5/group/5/create/10032] if you fall into this case.\n\nThank you for your understanding and cooperation.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#11a3aa","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cdf6e849-438b-494a-ac1e-3ef6f9ce26c0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZjZlODQ5LTQzOGItNDk0YS1hYzFlLTNlZjZmOWNlMjZjMCI6WyJyZWFkIl19LCJleHAiOjE3MDE4MjQzMDMsIm5iZiI6MTcwMTgyMzcwM30.2ZLLbEQAgngxK76oDB4jMPOPeP1zzPt4wBCzla4JM5Q&client=b1a66e87-6495-4af1-9a22-daaf803f59a9&height=300&mode=fit","bannerMediaApiFileId":"cdf6e849-438b-494a-ac1e-3ef6f9ce26c0","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"preshelp","projectId":10008,"serviceDeskId":5,"name":"Contact us","description":"Get in touch with Presago for support, feature suggestions and business inquiries.","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"10061","name":"Business inquiries","descriptionHtml":"","callToAction":"Business inquiries","introHtml":"We are always up for new adventures!","icon":10512,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10512","groups":[7],"key":""},{"id":"10166","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"Let us know what you think","icon":10309,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[5,7],"key":""},{"id":"10032","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10314,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[5],"key":""},{"id":"10059","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"Questions that are not related to specific products or services","icon":10320,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[7],"key":""},{"id":"10060","name":"Personal data and GDPR","descriptionHtml":"Select the action you'd like to perform","callToAction":"Personal data and GDPR","introHtml":"Manage your data in systems owned by Presago","icon":10323,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[7],"key":""},{"id":"10033","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10303,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[5],"key":""},{"id":"10034","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"Let us know your idea for a new feature or improvement.","icon":10322,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[5],"key":""},{"id":"10031","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10321,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"Apps"},{"id":7,"name":"General"}],"orderMapping":{"5":[10031,10032,10033,10034,10166],"7":[10061,10166,10059,10060]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7b40f13-9ddf-3b2f-a48b-b90ee6babbe9","appLinkName":"System Confluence","appLinkUrl":"https://presago.atlassian.net/wiki","spaceKey":"PRESDOC","spaceName":"Presago Documentation","spaceUrl":"https://presago.atlassian.net/wiki/spaces/PRESDOC","isServer":false},"labels":[],"projectKey":"PRESHELP","serviceDeskId":5,"kbLinkDomainURLs":["https://presago.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PRESHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE4MjQ5MDMsIm5iZiI6MTcwMTgyMzcwM30.nB_dXkIEkei2zvWLDbeR3-UJzbOYPyDgpdcaqItCnjk","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"b1a66e87-6495-4af1-9a22-daaf803f59a9","tokenDurationInMins":20}},"reqCreate":{"id":10166,"projectId":10008,"form":{"name":"Feedback","descriptionHtml":"","callToAction":"Feedback","intro":"Let us know what you think","instructions":"","icon":10309,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10166","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10166","calendarParams":{"firstDay":0,"date":"2023-12-06T01:48:23+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7b40f13-9ddf-3b2f-a48b-b90ee6babbe9","appLinkName":"System Confluence","appLinkUrl":"https://presago.atlassian.net/wiki","spaceKey":"PRESDOC","spaceName":"Presago Documentation","spaceUrl":"https://presago.atlassian.net/wiki/spaces/PRESDOC","isServer":false},"labels":[],"projectKey":"PRESHELP","serviceDeskId":5,"kbLinkDomainURLs":["https://presago.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE4MjQ5MDMsIm5iZiI6MTcwMTgyMzcwM30.nB_dXkIEkei2zvWLDbeR3-UJzbOYPyDgpdcaqItCnjk","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"b1a66e87-6495-4af1-9a22-daaf803f59a9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}