Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Get in touch with Presago for support, feature suggestions and business inquiries.
Apps
Suggest a new feature / improvement
Let us know your idea for a new feature or improvement.
Required fields are marked with an asterisk*
{"xsrfToken":"9cde574d39c1f7042735fa7bc2c30fc44414444f_lout","branding":{"id":"5","key":"preshelp","name":"Contact us","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#20b3ac","headerLinkHoverBGColor":"#20b3ac","headerBadgeColor":"#20b3ac"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Let's get in touch!","sharedPortalName":"Presago Contact Hub","userInitialAnnouncementHeader":"2026/01/21 | SendGrid Connector Update: Action Required","userInitialAnnouncementMessageWiki":"<p>If you're a user of SendGrid Connector for HubSpot, please be aware that the new \"Unsubscribe Groups\" and \"Categories\" features need new permissions in your SendGrid API Key. Please refer to the <a href=\"https://presago.atlassian.net/wiki/spaces/PRESDOC/pages/1418625027/How+to+create+a+SendGrid+API+key\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">User Guide</a> for details.</p>\n<p>You may also need to re-connect the app as explained <a href=\"https://presago.atlassian.net/wiki/spaces/PRESDOC/pages/1419018243/How+to+connect+SendGrid+and+HubSpot+in+SendGrid+Connector\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Let's get in touch!","sharedPortalName":"Presago Contact Hub","announcementHeader":"2026/01/21 | SendGrid Connector Update: Action Required","announcementMessage":"If you're a user of SendGrid Connector for HubSpot, please be aware that the new \"Unsubscribe Groups\" and \"Categories\" features need new permissions in your SendGrid API Key. Please refer to the [User Guide|https://presago.atlassian.net/wiki/spaces/PRESDOC/pages/1418625027/How+to+create+a+SendGrid+API+key] for details.\n\nYou may also need to re-connect the app as explained [here|https://presago.atlassian.net/wiki/spaces/PRESDOC/pages/1419018243/How+to+connect+SendGrid+and+HubSpot+in+SendGrid+Connector].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#03797e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjkyNTcyMTQsIm5iZiI6MTc2OTI1NjYxNH0.569wixFOUm1Jr4QmHGe8Pu7gLU8cR6v7kFEBYri4qlY&client=b1a66e87-6495-4af1-9a22-daaf803f59a9&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#232323","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"preshelp","projectId":10008,"serviceDeskId":5,"name":"Contact us","description":"<p>Get in touch with Presago for support, feature suggestions and business inquiries.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"10061","name":"Business inquiries","descriptionHtml":"","callToAction":"Business inquiries","introHtml":"<p>We are always up for new adventures!</p>","icon":10512,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10512","groups":[9],"key":""},{"id":"10204","name":"Early Access Program","descriptionHtml":"","callToAction":"Early Access Program","introHtml":"<p>Get involved in the development of early access products</p>","icon":10307,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[5],"key":""},{"id":"10166","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Let us know what you think</p>","icon":10309,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[5,7],"key":""},{"id":"10032","name":"Licensing and billing","descriptionHtml":"","callToAction":"Licensing and billing","introHtml":"<p>Customized billing, trial extensions and more.</p>","icon":10314,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[5],"key":""},{"id":"10210","name":"Limited Offer","descriptionHtml":"","callToAction":"Limited Offer","introHtml":"<p>Claim your dedicated discount</p>","icon":10314,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[5],"key":""},{"id":"10059","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"<p>Questions that are not related to specific products or services</p>","icon":10320,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[7],"key":""},{"id":"10178","name":"Partner Program","descriptionHtml":"","callToAction":"Partner Program","introHtml":"<p>Come aboard and become a partner! Introduce yourself and get in touch.</p>","icon":10313,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[5,9],"key":""},{"id":"10060","name":"Personal data and GDPR","descriptionHtml":"","callToAction":"Personal data and GDPR","introHtml":"<p>Manage your data in systems owned by Presago</p>","icon":10323,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[7],"key":""},{"id":"10033","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[5],"key":""},{"id":"10209","name":"Security","descriptionHtml":"","callToAction":"Security","introHtml":"<p>Learn about security measures in Presago services and applications</p>","icon":10323,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[5],"key":""},{"id":"10034","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[5],"key":""},{"id":"10031","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Request help for installing, configuring, or troubleshooting products.</p>","icon":10321,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"Apps"},{"id":9,"name":"Business"},{"id":7,"name":"General"}],"orderMapping":{"5":[10031,10032,10033,10034,10166,10178,10204,10209,10210],"7":[10166,10060,10059],"9":[10178,10061]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7b40f13-9ddf-3b2f-a48b-b90ee6babbe9","appLinkName":"System Confluence","appLinkUrl":"https://presago.atlassian.net/wiki","spaceKey":"PRESDOC","spaceName":"Presago Documentation","spaceUrl":"https://presago.atlassian.net/wiki/spaces/PRESDOC","isServer":false},"labels":[],"projectKey":"PRESHELP","serviceDeskId":5,"kbLinkDomainURLs":["https://presago.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PRESHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyNTc4MTQsIm5iZiI6MTc2OTI1NjYxNCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.gvnWSMRBBejIfiKrbGH7ZIJLnMa6HwdYnX_lKN_q8HU","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"b1a66e87-6495-4af1-9a22-daaf803f59a9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10034,"projectId":10008,"issueType":{"id":"10034","name":"Suggest a new feature / improvement"},"form":{"name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","intro":"<p>Let us know your idea for a new feature or improvement.</p>","instructions":"","icon":10322,"iconUrl":"https://presago.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10184","fieldConfigId":"10331","label":"Platform","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10270","label":"Jira","selected":false,"children":[]},{"value":"10271","label":"Confluence","selected":false,"children":[]},{"value":"10272","label":"monday.com","selected":false,"children":[]},{"value":"10273","label":"HubSpot","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10068","fieldConfigId":"10181","label":"App","description":"The app on which you would like to see the improvement or new feature","descriptionHtml":"<p>The app on which you would like to see the improvement or new feature</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10034","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10034","calendarParams":{"firstDay":0,"date":"2026-01-24T13:10:15+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e7b40f13-9ddf-3b2f-a48b-b90ee6babbe9","appLinkName":"System Confluence","appLinkUrl":"https://presago.atlassian.net/wiki","spaceKey":"PRESDOC","spaceName":"Presago Documentation","spaceUrl":"https://presago.atlassian.net/wiki/spaces/PRESDOC","isServer":false},"labels":[],"projectKey":"PRESHELP","serviceDeskId":5,"kbLinkDomainURLs":["https://presago.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWE2NmU4Ny02NDk1LTRhZjEtOWEyMi1kYWFmODAzZjU5YTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyNTc4MTUsIm5iZiI6MTc2OTI1NjYxNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.1fXUYVJbw4oWvxLHhyufE6Lpu3dRuhUyCfjyI30t7vc","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"b1a66e87-6495-4af1-9a22-daaf803f59a9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}